Terms & Conditions

Introduction

These Terms and Conditions ("Agreement") govern the provision of Event Medical Consultation and Event Medical Coverage services ("Service") by REDSTAFF Medical Pte. Ltd. ("REDSTAFF Medical") to the Client. This Agreement outlines the rights, obligations, and liabilities of both parties in relation to the Services provided.

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Definitions

"Service(s)" refers to either Event Medical Consultation or Event Medical Coverage, or both, as applicable.

"Client" refers to the event organisers or any entity that contracts REDSTAFF Medical for Services.

"Personnel" refers to the independent contractors provided by REDSTAFF Medical to provide Services.

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Agreement to Terms

By engaging REDSTAFF Medical, the Client agrees to comply with these Terms and Conditions. Specific terms may apply depending on whether the services rendered are for consultation, coverage, or both. If the Client's request is accepted, REDSTAFF Medical will provide a quotation outlining the billable rates and specific terms and conditions of the engagement. The Client acknowledges that these consulting services are advisory in nature and agrees to rely on REDSTAFF Medical's expertise and recommendations for planning medical services at their event.

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Confidentiality

All information shared between the Client and REDSTAFF Medical during the provision of Services, including but not limited to event medical plans, strategies, and recommendations, is deemed confidential. All event medical plans, strategies, and documentation created by REDSTAFF Medical during the consulting process remain the intellectual property of REDSTAFF Medical. The Client may use these plans exclusively for the specific event discussed in the consulting engagement and may not use or share these plans for any other events or purposes without the express written consent of REDSTAFF Medical. The Client agrees not to disclose, share, or use this information for any purpose other than the intended event planning without the express written consent of REDSTAFF Medical. This clause survives the termination of this Agreement.

 

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Advance Notice Requirement (Event Medical Consultation)

The Client agrees to submit their event medical consultation request at least eight (8) weeks in advance. This advance notice is necessary to allow REDSTAFF Medical to assess the event's activities, schedules, site layout, participant profiles, and to plan suitable event medical coverage and prepare logistics to provide a high-quality service. Requests submitted with less than eight weeks' notice may be subject to availability constraints and may be accepted with limitations or rejected due to insufficient time/manpower.

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Advance Notice Requirement (Event Medical Coverage)

The Client agrees to submit their event coverage request at least four (4) weeks in advance. This advance notice is necessary to allow REDSTAFF Medical to assess Personnel availability, plan logistics, and provide high-quality service. Requests submitted with less than four weeks' notice may be subject to availability constraints and may be accepted with limitations or rejected due to insufficient time/manpower.

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Submission Does Not Guarantee Acceptance

The submission of a request does not guarantee acceptance of services. The provision of event medical coverage is contingent upon Personnel availability, logistical considerations, and the overall feasibility of the request. Late events (less than 1 week's notice) may not be considered, at REDSTAFF Medical's discretion. REDSTAFF Medical will review the request promptly and notify the Client of its decision as soon as possible. 

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Flexibility & Changes

REDSTAFF Medical commits to flexibility and adaptability, ensuring that both consultation and coverage services can be adjusted based on the dynamic needs of the event. Any changes or additional requests must be communicated in writing and may be subject to additional charges.

 

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Medical Resourcing

Event medical coverage will be calculated in accordance with existing and current industry guides, standards, best-practices, and with laws from the relevant agencies or governing bodies. REDSTAFF Medical will provide medical services at your event to the level of cover you require, on REDSTAFF Medical’s assessment. This means that REDSTAFF Medical's support for your events may differ from what you had initially requested.

• Events with riskier activities may see more Personnel, or advanced Personnel, or both deployed.

• Events with extreme risks may not be supported, out of liability concerns.

• Event medical consultancy may be necessary for large or complex events.

• Events with safe activities may have lesser Personnel deployed.

 

Any insistence of deviation from the Client from this guidance will be the Client's sole responsibility. E.g. insisting on a single first aider for a Muay Thai championship. REDSTAFF Medical reserves the right to refuse to provide services if it is assessed that the requested services are inadequate for the specific event.

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Our willingness (and the fees quoted or waived) to provide resources is made on the understanding that the details of the Event submitted to us by the Client are accurate and correct at the time of submission.

 

Our Personnel will only provide medical assistance to the limit of their trained capability and will not exceed their competency. Our services are provided subject to individual limitations, and should not be viewed as a substitute for any need for competent medical Personnel such as: emergency medical technicians, registered nurses, paramedics, or specialists at the Event (unless these Personnel have been specifically requested).

For example:
We will not provide two first aiders as a substitute when the event is assessed to require two paramedics.

 

The Client agrees that all additional medical Personnel at the event (including private ambulance services engaged separately by the Client) are made known to REDSTAFF Medical prior to the event and that REDSTAFF Medical will hold the medical operations and clinical lead for the event.

 

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Minimum Deployment Requirement

To ensure the safety and well-being of event attendees and Personnel, REDSTAFF Medical requires a minimum deployment of two (2) first aiders or higher accredited Personnel per event that exceeds the expected participant count of 100 participants. This minimum deployment is essential for proper first aid coverage and to ensure a prompt response to any medical emergencies that may arise during the event. Events with less than 100 participants are exempted from this minimum deployment requirement only if REDSTAFF Medical suitably assesses so.

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Right to Reject

REDSTAFF Medical reserves the right to reject events that are deemed unsafe or unsuitable for its Personnel, inadequate coverage (Personnel requirements or deployment numbers), as well as requests for consultancy and/or event coverage that are submitted too late to reasonably support. Such rejection will be communicated to the Client promptly with reasons for the decision.

 

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Medical Manpower Availability

The availability of REDSTAFF Medical's manpower may vary depending on days of the week and/or time of the year. The Client acknowledges that during certain periods, Personnel availability may be limited. REDSTAFF Medical will make every effort to accommodate the needs of the event but cannot guarantee availability during these times.

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Health, Safety, and Welfare

The Client will be responsible to ensure a satisfactory Risk Assessment has been carried out for their event. REDSTAFF Medical may carry out our own Risk Assessments for our purposes. The Client agrees that all event attendees, staff, and volunteers will adhere to a code of conduct that promotes a safe and respectful environment. Any violations may result in the immediate termination of services by REDSTAFF Medical without any refund. Should it be necessary to withdraw from the Event, we accept no liability for any loss you may incur due to the termination of the event in such circumstances.

 

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Billing & Booking

All prices quoted and invoiced are in SGD Singapore Dollars.

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REDSTAFF Medical will bill consultation by a per-project basis. The total fee for the consultation will be determined based on the specific requirements and scope, the complexity of the Client's event, and medical Personnel required for the appropriate level of coverage for the event.

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Minimum Booking Requirement

REDSTAFF Medical has a minimum booking requirement of the following:

2x hours minimum for Personnel ("on-site medical teams")

3x hours minimum for the engagement of an ambulance (from our partner) for standby​

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For example:

The event is scheduled to run from 9:00am to 10:00am.

We will quote the price for an on-site medical team as 9:00am to 11:00am.
Should an ambulance be required, the price will be as 9:00am to 12:00pm.

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Minimum Billing Duration

The Client acknowledges that the quoted and agreed-upon service duration (minimally 2 hours onwards) is the minimum billable period. If the event concludes earlier than the scheduled duration, REDSTAFF Medical will bill for the full scheduled duration. No refunds or prorated adjustments will be provided for early conclusion.

For example:

Event is scheduled to run from 9:00am to 1:00pm.

We will quote our price for 9:00am to 1:00pm.

The event ends at 12:00pm instead.
We will bill as 9:00am to 1:00pm.

 

Extended Event Duration
If the event extends beyond the scheduled end time, additional charges will apply in increments of 30 minutes. Any extension of services is subject to the availability of medical Personnel presently on-site.

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Extension increments are calculated in 30-minute blocks, with a 10 minute grace period from the start of the 30-minute block.

For example:

1.  Event ends at 9:19pm: billed as 9:30pm
2.  Event ends at 9:32pm: billed as 9:30pm (within the 10-minute grace period from 9:30pm)
3.  Event ends at 9:40pm: billed as 10:00pm

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Our hourly rates remain constant; there will be no multiplier on the hourly rate applied for any extension of our services.​

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Public Holidays

Coverage occurring on public holidays are billed at a multiplier of 2.0x the hourly rate.

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Billing Confirmation
The final invoice will reflect the agreed-upon scheduled duration or any extended service period beyond the original schedule, whichever is longer. The Client agrees to settle all charges as per the payment terms stated in the service agreement.

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Kit Fees (Event Medical Coverage)

A kit fee is a flat fee of $20.00 levied for each medical team at the event site, per day if multiple days. The kit fee covers all consumables used during the event (e.g. trauma supplies, bandages, ice, & oxygen administration, etc.). This is often be more cost-effective than the true pricing of individual consumables used. Emergency interventions, as well as supportive measures such as taping, cold-packs, etc. are inclusive of this kit fee.

For example:

Two medical teams are engaged for a two day event. This will count as 4x kit fees for the entire event.

 

AED pads are exempt from kit fees as they are a particularly high-value item. Please contact us for the price.

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Payment for Services (Invoices)

Invoices for event medical consulting and/or event medical coverage services will be issued upon completion of services (post-event). All invoices are due within thirty (30) days of issuance. Early payment discounts are not applicable. Any additional services not discussed initially in the quotation but performed after the quotation will incur additional charges.

 

Late payments will incur a 20% penalty on the overdue amount, with effect from the day after the due date (31st day from the issuance date of the Invoice). Repeated failures to pay will result in legal action via the Small Claims Tribunal, Legal action, or via licensed Debt Collection Companies.

 

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Liability and Insurance

The Client must ensure they have appropriate level of public liability and other relevant insurances in place for said event. REDSTAFF Medical will not accept any liability from the negligence of not having such insurances in place. REDSTAFF Medical strongly recommends the Client to have a suitable level of event cancellation insurance.

 

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Non-Compete Clause

The Client agrees not to engage with or seek the services of a direct competitor of REDSTAFF Medical for event medical planning and consulting services during the consulting engagement and for a period of one (1) month after the completion of the consulting engagement.

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Insolvency of the Client

If the Client becomes subject to an administration order, goes bankrupt, goes into liquidation or an encumbrancer takes possession of any of the property or assets of the Client, the Client ceases or threatens to cease to carry on business; REDSTAFF Medical shall be entitled to cancel the Contract or suspend any further performance under the Contract without any liability to the Client and if the Service has been provided but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

 

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Force Majeure

REDSTAFF Medical shall not be liable to the Client or be deemed to be in breach of contract by reason of any delay in performing or failure to perform any of REDSTAFF Medical's obligations in respect of the Services if the delay or failure was due to any cause beyond REDSTAFF Medical reasonable control.

 

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Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore in which REDSTAFF Medical is headquartered. Any disputes arising out of or in connection with this Agreement shall be subject to the jurisdiction of Singaporean courts.

 

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Termination

Either party may terminate the Service(s) by providing written notice to the other party prior to the event. In the event of termination, REDSTAFF Medical shall provide any completed work and consulting plans up to the termination date to the Client. The Client agrees not to use or distribute these plans beyond the scope of the terminated engagement.

 

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Cancellation Policy

If the Client needs to cancel services either in part or whole after the quotation has been signed, the Client must notify REDSTAFF Medical via email (contact@redstaff.info) as early as possible.

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Cancellation fees are determined by the number of days left to the event.

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Cancelled part or whole with less than 7 days to the event: 100% charge on the cancelled Service(s)

Cancelled part or whole in 7 to 13 days to the event: 50% charge on the cancelled Service(s)

Cancelled part or whole in 14 days to the event: No charge on the cancelled Service(s)​

 

 

End of Document